Returns & Exchange
Your satisfaction is our priority
Our Policy
We want you to love your Luminous products! If you're not completely satisfied, we're here to help. Please read our return and exchange policy below.
📦 Returns/exchanges are accepted within 3 days of delivery for eligible products.
Eligible for Return
- • Damaged products (with photo proof)
- • Wrong item received
- • Manufacturing defects
- • Product significantly different from photos
- • Unused items in original packaging
Not Eligible
- • Items worn or used
- • Items without original packaging
- • Items on sale or clearance
- • Personalized/custom orders
- • After 3 days of delivery
How to Request a Return
- 1
Contact Us
Reach out via WhatsApp or email within 3 days of receiving your order.
- 2
Share Details
Provide your order number and photos of the product/issue.
- 3
Get Approval
We'll review your request and respond within 24 hours.
- 4
Ship Back
If approved, send the item back. We'll provide instructions.
- 5
Refund/Exchange
Once received, we'll process your refund or send a replacement.
Refund Information
- • Refunds are processed within 5-7 business days after receiving the returned item.
- • Refunds will be made to your original payment method or as store credit.
- • Original shipping charges are non-refundable.
- • Return shipping costs are borne by the customer unless the item is defective.